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FAQs
Order Status
Has my order shipped?
Please log in to your account and choose the “Orders” tab to check your order status.
How do I change quantities or cancel an item in my order?
Please log in to your account and choose the “Orders” tab to view and/or edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Please log in to your account and choose the “Orders” tab to view the status of your order. Alternatively, a tracking number will sent via email when the order has shipped.
My order never arrived/and or has a missing item or parts.
Please log in to your account and choose the “Orders” tab to check your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
Go to the login page. Click on “Create Account” under the “New Retail Customer” tab and follow the prompts to create your account. Wholesale customers click on the “New Wholesale Customers” to register for a wholesale account.
How do I edit my account information?
Please log in to your account and choose the “Account Settings” tab to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click here to start the reset your password process. An email will be sent to you containing a link to reset your password.
How do I return my product(s)?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You can contact us here.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual product page for more information on the availability of each item, as shipping and availability may vary from item to item. After placing your order, Log in here to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.